Frequently Asked Questions

HOW TO ORDER ?

If you are in Hoi An, you can use internet in our shop and we will print the photo of the model chosen. 12h later, you come back for the fittings and adjustments.
If you are at home, you just have to email us the photo of the pair of shoes of your dreams and we'll give you the price of the manufacture and delivery. (within 24 hours)
In our store as on internet, we require full payment before manufacturing.

AND IF IM NOT SATISFIED ?

We are the only shop in Hoi An which refund money for customers if they do not like shoes. We will refund in cash if you are in Hoi An or paypal if you already back in your country.

IS THERE A MINIMUM ORDER ?

There is no minimum order. You can order a single pair of shoes. Whatever the model! (useful for designers)

DO I HAVE TO PAY CUSTOM DIN MY COUNTRY ?

The regulations are different from one country to another.
Note that customs duty or local tax is not included in the price.

HOW LONG WILL IT TAKE FOR SHIPPING ?

The shipping depends of your choice. It can take 3 or 5 business days or 2 or 3 weeks. We just need 1 day to make the shoes.

Any question more: friendlyshophoian@gmail.com